Business and working life, keskiviikko
Chairman: ELT Pauli Keränen, ELTDK, HY
Lecturer: BVSc, MMRS, MRCVS, Managing director Allison Lambert, Onswitch
09.00 The Customer Experience, why bother?
09.30 The Customer Experience Economy …what is going on!
11.00 First contact resolution ….if they contact you, do something!
14.00 Gaining Compliance and good outcomes in the first consultation
15.30 Making good Customer Experiences happen through great People and Process
16:30 – 16.45 Summary and close