Business and working life, keskiviikko

Wednesday 13.12.
Customer communication

Chairman: ELT Pauli Keränen, ELTDK, HY
Lecturer: BVSc, MMRS, MRCVS, Managing director Allison Lambert, Onswitch

09.00 The Customer Experience, why bother?
09.30 The Customer Experience Economy …what is going on!

10.30 Exhibition

11.00 First contact resolution ….if they contact you, do something!

12.30 Lunch

14.00 Gaining Compliance and good outcomes in the first consultation

15.00  Exhibition

15.30 Making good Customer Experiences happen through great People and Process

16:30 – 16.45 Summary and close